JM Technology Group, Inc. – Sidekick Support Terms and Conditions
Effective Date: September 21, 2026
Welcome to the Sidekick support platform, operated by JM Technology Group, Inc. ("we," "us," or "our") at sidekick-support.com. By accessing our platform, utilizing our services, or opting in to receive communication from us, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Description of Service
Sidekick is a proprietary software package and private web portal designed exclusively for JM Technology Group, Inc. personnel and authorized customers. It is utilized to deliver, manage, and optimize information technology support services, improving communication, delivery time, and service quality.
2. Strict Non-Marketing Commitment
JM Technology Group, Inc. does not engage in marketing or promotional outreach. The Sidekick platform will never utilize your text message (SMS) numbers or email addresses for marketing, sales, advertisements, or promotional purposes. All communications are strictly transactional and administrative, directly related to fulfillment of your information technology support requests.
3. Text Messaging (SMS) Program
As part of the Sidekick platform, authorized users and customers may choose to receive automated or manual technical support text messages.
- Program Description: Messages are sent to provide technical support updates, ticket status alerts, system downtime notifications, and direct responses to your inquiries.
- Message Frequency: Message frequency varies depending on your active support tickets and technical requests.
- Rates: Standard message and data rates may apply from your mobile carrier. JM Technology Group, Inc. does not charge a fee for sending or receiving text messages.
- Opt-Out and Control: You retain complete control over text communications. You can cancel the SMS service at any time by replying "STOP" to any text message received from us. After sending "STOP," you will receive a single confirmation text, and no further messages will be sent unless you explicitly re-authorize consent.
- Assistance: Reply "HELP" to any message or email our team directly for troubleshooting assistance.
4. Email Communications
The Sidekick platform relies on email to coordinate support, log tickets, and exchange technical information.
- Program Description: Emails are sent to transmit ticket confirmations, technical resolutions, service updates, and system alerts.
- Opt-Out and Control: Email communications are fully controlled by the customer. You may manage your notifications, pause system alerts, or request a complete opt-out of automated support emails by updating your preferences within your account settings or by contacting your account manager directly.
- Note on Core Functionality: Opting out of administrative emails may impact our ability to deliver timely, automated technical notifications regarding your active support tickets.
5. Data Privacy and Restrictions
Your contact information is strictly protected. We will never share, sell, rent, or lease your text messaging originator data, SMS consent details, or email addresses to any third parties, affiliates, or partners for marketing or commercial optimization.
6. Service Accountability
Mobile carrier networks and email service providers are not liable for delayed, misrouted, or undelivered communications. Delivery is subject to the transmission restrictions of external network operators.
7. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time to remain compliant with carrier rules, email standards, or regulatory frameworks. Any changes will be posted directly to this page with an updated effective date.