JM Technology Group, Inc. – Sidekick Support Privacy Policy
Effective Date: September 21, 2026
At JM Technology Group, Inc. ("we," "us," or "our"), we are committed to protecting the privacy and security of our personnel and authorized customers who utilize our Sidekick support platform at sidekick-support.com. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
Because Sidekick is a private, non-public IT support portal, we only collect information necessary to deliver, manage, and optimize our technical support services. This includes:
- Contact Information: Name, company name, corporate email address, and mobile or business phone numbers.
- Account Credentials: Username and password credentials managed via secure authentication.
- Support Data: Information, logs, communications, and technical data submitted via IT support tickets, emails, or text messages.
2. Strict Non-Marketing Use of Information
We strictly use your information to provide technical support, manage your account, and fulfill your service requests.
- No Marketing: JM Technology Group, Inc. does not engage in marketing, advertising, or promotional activities. We will never use your email address or phone number for sales or promotional outreach.
- No Data Sharing for Marketing: We do not sell, rent, lease, or share your personal information, email addresses, or phone numbers with third parties, affiliates, or partners for marketing or commercial optimization.
- SMS Consent Protection: Specifically, text messaging originator opt-in data and consent details will not be shared with any third parties or affiliates under any circumstances.
3. Customer Control and Opt-Out Provisions
You maintain complete control over how we communicate with you:
- Text Messaging (SMS): You can opt out of technical support SMS messages at any time by replying "STOP" to any text message you receive from us.
- Email Communications: You can manage, pause, or opt out of automated system emails and ticket notifications by adjusting your preferences within your account settings or by contacting your designated account manager directly.
4. Data Security
We implement industry-standard technical and organizational security measures to protect your data within the Sidekick platform against unauthorized access, loss, alteration, or disclosure. As a private system, access is strictly restricted to authorized personnel and validated customer accounts.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to maintain compliance with mobile carrier guidelines, email transmission standards, or changing legal regulations. Any updates will be posted directly to this page with a revised effective date.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at support@sidekick-support.com.